Product Exits and Solutions

This is a period of accelerating change.

Both the industry and Telstra need to transform to match and be ready for these emerging opportunities.This is driven in part by

To transform, Telstra Wholesale has ramped up its Exit program and processes to cater for additional exits and improve customer experience. We've created this portal to help you navigate your migration, bringing all the information you need into the one place.


Please select your service to view exit dates

 

CustomNet

CustomNet is a Centrex (or virtual PABX type) service, where the features are delivered directly to you from our private DMS switched Network. For many years, CustomNet has brought advanced call handling features business telephone services throughout Australia.

 
Telstra
Stop sell
National
In place
Telstra
Exit date
National
31 Jan 2020
Telstra
NBN disconnections
Regional
Yes

What next?

Making the switch from CustomNet isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Go Now

ISDN

Telstra Wholesale ISDN 2 is an ISDN basic rate service which converts an existing analogue telephone into two digital lines, giving you two distinct phone numbers.

ISDN 10/20/30 is Telstra Wholesale's ISDN Primary Rate Access service and usually consists of between 10 and 30 information/B channels and a control/D channel.

 
Telstra
Stop sell
National
30 Jun 2018
Telstra
Exit date
National
final date TBC
Telstra
NBN disconnections
Regional
Yes

What next?

Making the switch from ISDN isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Go Now

Corporate Virtual Private Network (CVPN)

Telstra Wholesale CVPN enables multi-location premises to link their Australian and international premises together into an integrated Dial Plan.

 
Telstra
Stop sell
National
30 Nov 2018
Telstra
Exit date
National
31 Jan 2020
Telstra
NBN disconnections
Regional
No

What next?

Making the switch from Corporate Virtual Private Network (CVPN) isn’t complicated – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Go Now

Enhanced Indial

Enhanced Indial is a call forward-immediate feature that is provided on a 100-number block of an Indial service. Enhanced Indial forwards incoming calls (to any of the numbers on the 100 number block) to another destination.

 
Telstra
Stop sell
National
30 Nov 2018
Telstra
Exit date
National
31 May 2019
Telstra
NBN disconnections
Regional
Yes

Business Voice IP

The Business Voice IP provides a high quality, reliable SIP based voice solution for multi channel voice and data services. As a result of our Telstra2022 strategy this product will now be withdrawn.

 
Telstra
Stop sell
National
17 Dec 2019
Telstra
Exit date
National
17 June 2021
Telstra
NBN disconnections
Regional
No

What next?

As an infrastructure provider we are here to support your business decision and the direction you follow to replace this solution – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Go Now

Telstra Number Redirection

Number Redirection allows you to redirect calls from a disconnected fixed service number to another active fixed or mobile number on the Telstra network. It also provides the option of having an RVA played to callers to the old numbers (either instead of redirecting the call or before it is redirected).

 
Telstra
Stop sell
National
31 Oct 2019
Telstra
Exit date
National
11 May 2020
Telstra
NBN disconnections
Regional
No

DDS

Telstra Wholesale Digital Data Service (DDS) is a point-to-point service offering dedicated transmission on nx64 Kbit/s channels. With DDS, two data stations are connected by a dedicated line to deliver high quality, leased line digital data transmission in a range of speeds.

 
Telstra
Stop sell
National
30 Jun 2018
Telstra
Exit date
National
2022 - Final Date TBC
Telstra
NBN disconnections
Regional
Yes
Telstra
Good news! A replacement product is available
> Go now

What next?

DDS is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for DDS, or view the links provided to learn more about the exiting process.

Making the switch

Telstra Wholesale Ethernet Access Over Fibre

Replace your legacy DDS service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from DDS to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

 
Telstra

DAR

Telstra Wholesale Data Access Radial (DAR) is a ‘state based’ point-to-point and point-to-multi-point data service. DAR provides bandwidths up to 2Megabits in 64kb increments.

 
Telstra
Stop sell
National
30 Jun 2018
Telstra
Exit date
National
2022 - Final Date TBC
Telstra
NBN disconnections
Regional
Yes
Telstra
Good news! A replacement product is available
> Go now

What next?

DAR is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for DAR or view the links provided to learn more about the exiting process.

Making the switch

Telstra Wholesale Ethernet Access Over Fibre

Replace your legacy DAR service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from DAR to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

 
Telstra

Frame Relay

Telstra Wholesale Frame Relay is a packet-switched data transmission technology intended for multi-site 'many to many' or 'single to many' connectivity. Using a high speed port, Frame Relay enables video, voice, internet, Systems Network Architecture (SNA) and Enterprise Resource Planning (ERP) to flow rapidly in data "frame packets".

 
Telstra
Stop sell
National
30 Jun 2018
Telstra
Exit date
National
2022 - Final Date TBC
Telstra
NBN disconnections
Regional
Yes
Telstra
Good news! A replacement product is available
> Go now

What next?

Frame Relay is being phased out by Telstra Wholesale as part of our National Exit, Stop Sale and Regional nbn Disconnections strategies. But don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for Frame Relay, or view the links provided to find out more about the exiting process.

Making the switch

Telstra Wholesale Ethernet Access Over Fibre

Replace your legacy Frame Relay service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from Frame Relay to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

 
Telstra

Wholesale Business Internet

Telstra Wholesale Business Internet is a complete, ready-built solution which delivers internet to standalone locations. As a result of our Telstra2022 strategy this product will now be withdrawn.

 
Telstra
Stop sell
National
17 Dec 2019
Telstra
Exit date
National
17 June 2021
Telstra
NBN disconnections
Regional
No

What next?

As an infrastructure provider we are here to support your business decision and the direction you follow to replace this solution – but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer churn During Technology Migrations”.

Go Now

PSTN Tranche 2 Features

Multiple feature exit including Centel Plus, Abbreviated Dialling, Call Forward Fixed Diversion, 0015 International Fax, and Private/Home metering (also referred to as Customer Loop Metering 12 KHz).

 
Telstra
Stop sell
National
01 Sept 2018
Telstra
Exit date
Standard features*
National
1 March 2019
Telstra
Exit date
Private home metering
National
30 June 2019
Telstra
NBN disconnections
Regional
Yes
 

* Standard features refer to all Tranche 2 features excluding private home metering

What next?

PSTN Tranche 2 features are being phased out by Telstra Wholesale as part of our National Exit, Stop Sale and Regional nbn Disconnections strategies. But don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for each Tranche 2 feature, or view the links provided to find out more about the exiting process.

Making the switch

Replacement services for Tranche 2

Telstra Wholesale has a wide range of available services to replace your end-of-life PSTN features. In some cases where Tranch 2 features are not being directly replaced, we may recommend hardware upgrades that allow you to achieve similar levels of functionality.

  • Abbreviated dialling - upgrading to a touch-tone phone with number storage will allow you to maintain the benefits of abbreviated dialling
  • Call Forward Fixed Diversion - Call Forward Variable (description)
  • 0015 international fax - Dial 0011 before entering destination number
  • Private/home metering - we recommend upgrading to self-tariffing equipment if you wish to replicate the functionality of this service.

Making the switch from Tranche 2 isn’t complicated - but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer Churn During Technology Migrations”.

Go now

 
Telstra

PSTN Tranche 3 Features

Multiple feature exit including Business Links (Call Transfer), EasyCall – Voice Multiple Number/Aux Voice Multiple Number, Faxstream Duet Phone and Fax Multiple Number Services, Call Control, Faxtream Enhanced, SMS from Fixed Smart phone, SMS to Fixed Phone from Mobile of Fixed Smart Phone, Premium Rate Services InfoCall (190 services), Time (1194) and, Weather (1196)

 
Telstra
Stop sell
National
01 Apr 2018
Telstra
Exit date
National
30 Sept 2019
Telstra
NBN disconnections
Regional
Yes

What next?

PSTN Tranche 3 features are being phased out by Telstra Wholesale as part of our National Exit, Stop Sale and Regional nbn Disconnections strategies. But don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement service for each Tranche 3 feature, or view the links provided to find out more about the exiting process.

Making the switch

Replacement services for Tranche 3

Telstra Wholesale has a wide range of available services to replace your end-of-life PSTN features. In some cases where Tranch 3 features are not being directly replaced, we may recommend hardware upgrades that allow you to achieve similar levels of functionality.

  • EasyCall - Telstra Wholesale can provide a second fixed line service to maintain access to multiple voice numbers.
  • Faxstream Enhanced - customers may continue to receive and send faxes on their fax line via a fax machine, however they will not be able to use the features being exited.

Making the switch from Tranche 3 isn’t complicated - but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer Churn During Technology Migrations”.

Go now

 
Telstra

Payphone Line Complete Service

The Payphone Line Complete Service is a voice service for Private Payphone Operators. Features provided by a Payphone Complete Service are shown below.

 
Telstra
Stop sell
National
1 Nov 2019
Telstra
Exit date
National
30 June 2020
Telstra
NBN disconnections
Regional
Yes

3G 2100 Mhz (Mobile)

3G 2100 MHz coverage is used to provide additional capacity for customers at times when the 3G network is under heavy traffic loads. As more and more customers transition to Telstra 4GX, the 2100 MHz spectrum will be repurposed for 4GX, increasing capacity to where there is greater customer demand.

 
Telstra
Stop sell
National
N/A
Telstra
Exit date
National
25 Mar 2019
Telstra
NBN disconnections
Regional
No

What next?

3G 2100 MHz is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service. Please see below to learn about our recommended replacement for 3G 2100 MHz devices, or view the links provided to find out more about the exiting process.

3G 2100 MHz stop sell

Choosing your replacement devices

Your 3G 2100 MHz mobile device will need to be replaced with a device that is compatible with 4G or the 850 MHz layer on Telstra’s 3G mobile service.

Making the switch from 3G 2100 MHz isn’t complicated - but it is important to ensure your customers are protected from disruption. We recommend you explore our “Six Steps to Help Prevent Customer Churn During Technology Migrations”.

Go now

 
Telstra

Telstra's 3G Network(850Mhz band)

 
Telstra
Stop sell
National
N/A
Telstra
Exit date
National
June 2024
Telstra
NBN disconnections
Regional
No

What next?

You will need to ensure that your customers using 3G only or non-voLTE capable devices are transitioned to devices that operate on Telstra's newer technologies.

Telstra 4G Network

Devices will need to be 4G capable and VoLTE enabled

 

Carrier Grade Ethernet

A Layer 2 Access product in an Point to Point and Point to Multipoint (Aggregated) using fibre for "first mile" carriage access using the SDH network presenting as Ethernet to the customer

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

Carrier Grade Ethernet is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Wholesale Transmission

A Layer 2 Access product in an Point to Point and Point to Multipoint (Aggregated) using fibre for "first mile" carriage access using the SDH network

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

Wholesale Transmission is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Business Grade Ethernet

A Layer 2 Access product in an Point to Point and Point to Multipoint (Aggregated) using fibre for "first mile" carriage access

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

Business Grade Ethernet is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Making the switch

Ethernet Access Service

Replace your legacy Business Grade Ethernet service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from Business Grade Ethernet to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

 
Telstra

Busines Data Access Service (Enhanced and Premium GoS)

A Layer 2 Access product in an Point to Multipoint (Aggregated) configuration using both copper and fibre for "first mile" carriage access upto 1Gbps

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

Busines Data Access Service (Enhanced and Premium GoS) is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Making the switch

Enhanced Grade of Service to Ethernet Access

Replace your legacy Busines Data Access Service service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from Busines Data Access Service to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

Premium Grade of Service to Managed Leased Lines (MLL)

Replace your legacy Busines Data Access Service service with Telstra Wholesale Managed Leased Line. MLL offers you resilient clear channel, uncontended and reliable connectivity. Its dedicated and scalable capacity lets you choose from bandwidths between 50Mbps and 10Gbps, with Synchronous Digital Hierarchy (SDH) and Ethernet interface options. Managed Leased Line includes resiliency options combined with optional enhanced assurance options and proactive monitoring aimed at delivering a highly robust and reliable solution. It allows you to tailor connectivity solutions that meet your specific business requirements. With extensive national coverage, Telstra Wholesale has your backhaul requirements covered now and into the future.

Explore Managed Leased Lines

 
Telstra

ATM and Ethernet over ATM

ATM is 155Mbps service used to aggregate either ADSL services, EoATM is same 155Mbps providing customer an Ethernet interface 100Mbps for aggregating Wholesale BDSL services

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

ATM and Ethernet over ATM is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Making the switch

Ethernet Access for VPN

Replace your legacy ATM and Ethernet over ATM service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from ATM and Ethernet over ATM to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

 
Telstra

Ethernet Backhaul

A Layer 2 Access product in an Point to Point and Point to Multipoint (Aggregated) using fibre for "first mile" carriage access upto 2Gbps

 
Telstra
Stop sell
National
1/01/20
Telstra
Exit date
National
TBC
Telstra
NBN disconnections
Regional
No

What next?

Carrier Grade Ethernet is being phased out by Telstra Wholesale, but don't worry - we're here to help you make an easy transition to a suitable replacement service.

Making the switch

Ethernet Access

Replace your legacy Ethernet Backhaul service with Telstra Wholesale Ethernet Access Over Fibre. Reach more customers and connect in more ways with bandwidth options that range from 256K up to 1Gb and multiple classes of service.

Deliver a consistent experience to your customers regardless of whether they are:

  • Retail stores using Virtual Private Networks (VPNs) for inventory
  • Small to medium businesses that need corporate internet, cloud, collaboration, video or VOIP solutions; or
  • Large corporations looking for international VPNs with International Private Line connectivity.

Talk to your Telstra Wholesale partner today about making the switch from Ethernet Backhaul to Ethernet Access Over Fibre.

Explore Ethernet Access Over Fibre

Managed Leased Line

Replace your legacy Ethernet Backhaul service with Telstra Wholesale Managed Leased Line. MLL offers you resilient clear channel, uncontended and reliable connectivity. Its dedicated and scalable capacity lets you choose from bandwidths between 50Mbps and 10Gbps, with Synchronous Digital Hierarchy (SDH) and Ethernet interface options. Managed Leased Line includes resiliency options combined with optional enhanced assurance options and proactive monitoring aimed at delivering a highly robust and reliable solution. It allows you to tailor connectivity solutions that meet your specific business requirements. With extensive national coverage, Telstra Wholesale has your backhaul requirements covered now and into the future.

Explore Managed Leased Lines

 
Telstra